These Booking Terms apply to travel enquiries and bookings arranged through iTravelNZ Cruises, operated by ITRAVELNZ LIMITED in New Zealand.
1. Bookings & Confirmation
All travel arrangements are subject to availability and are not confirmed until you receive written confirmation and any required deposit or payment has been received.
Quotes are based on information and availability at the time they are provided. Prices, promotions, exchange rates, taxes, port charges, airfares and other supplier charges may change until the booking is confirmed.
2. Travel Suppliers
iTravelNZ Cruises provides travel advisory and booking services.
Cruises, flights, accommodation, tours, transfers and other travel products are provided by independent third-party suppliers. Each supplier may have its own booking, payment, amendment, cancellation and refund conditions.
By confirming a booking, you also agree to the applicable supplier's terms and conditions.
Travel arrangements may be booked through accredited travel industry partners where applicable. Your booking documentation will identify the relevant supplier or booking entity.
3. Payments
Deposits, final payments and payment deadlines vary by supplier and booking.
You are responsible for making payment by the date stated on your invoice or booking confirmation. Failure to pay by the required date may result in cancellation of the booking and applicable cancellation charges.
4. Changes & Cancellations
If you wish to change or cancel a booking, please contact us as soon as possible.
Supplier amendment or cancellation fees may apply. Some fares, deposits, promotional rates, airfares and other travel products may be non-refundable.
Any applicable conditions will depend on the supplier and fare booked.
5. Passports, Visas & Entry Requirements
Travellers are responsible for ensuring that they hold valid passports, visas, permits and any other documents required for their journey.
Names supplied for bookings must match the traveller's passport.
Entry, transit, health and immigration requirements may change. Travellers should check current official requirements before departure.
6. Travel Insurance
We strongly recommend comprehensive travel insurance from the time your booking is confirmed.
Travel insurance should be appropriate for your circumstances and may include cover for cancellation, medical expenses, travel disruption, baggage and other unforeseen events, subject to the insurer's policy terms.
7. Changes Beyond Our Control
Travel arrangements may be affected by events outside our reasonable control, including weather, natural disasters, strikes, government actions, border restrictions, schedule changes or decisions made by travel suppliers.
Where this occurs, we will provide reasonable assistance with your booking. Refunds, credits, rebooking and other remedies may be subject to the relevant supplier's terms and applicable law.
8. Accuracy of Information
We take reasonable care to provide accurate information. However, cruise itineraries, prices, promotions, schedules and travel requirements can change without notice.
Your final booking confirmation and supplier documentation take precedence over general information displayed on this website or social media.
9. Traveller Responsibilities
Please check all booking confirmations, names, dates, destinations and travel documents promptly and advise us immediately if anything appears incorrect.
You should also tell us about any accessibility requirements, dietary requirements or other special requests relevant to your booking as early as possible. Supplier acceptance of special requests cannot be guaranteed.
10. New Zealand Consumer Rights
Nothing in these Booking Terms is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.
Contact
iTravelNZ Cruises
Operated by ITRAVELNZ LIMITED
Email: info@itravelnz.cruises
Phone: +64 21 998 693